Refund policy
Return & Refund Policy – Zealous Pleasures (USA)
At Zealous Pleasures, your satisfaction matters. Due to the intimate nature of our products, we maintain strict hygiene standards while still offering fair solutions if something isn’t right.
Returns
For health and safety reasons, we do not accept returns on any products once they have been opened or used.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, and we’ll make it right.
Size & Fit Exchange (14 Days)
We offer a 14-Day Fit & Comfort Guarantee on eligible products:
- Exchanges must be requested within 14 days of delivery
- Product must be cleaned and in good condition
- Customer is responsible for shipping costs and any price difference
- Replacement items are provided at our cost (no markup)
This ensures you get the right fit without unnecessary risk.
Warranty (90 Days)
All products are backed by a 90-Day Limited Warranty covering:
- Manufacturing defects
- Material issues
- Functional failures under normal use
If you experience an issue, contact us with your order details and photos (if applicable), and we’ll arrange a replacement where appropriate.
Non-Eligible Items
- Clearance or final sale items
- Products damaged due to misuse, improper care, or normal wear and tear
Refunds
Refunds are only issued if:
- An item is out of stock and cannot be replaced
- A verified issue cannot be resolved with a replacement
Approved refunds are processed back to the original payment method.
Contact Us
For any questions or to request an exchange or warranty claim, please contact our support team with your order number.