Frequently Asked Questions
Zealous Pleasures FAQs – Your Questions, Answered
Privacy & Discretion
1. Is my personal information kept confidential?
Absolutely. We prioritize your privacy and ensure that all personal data is securely stored and handled with strict confidentiality. We do not share or sell your information.
2. How will my order be packaged?
All orders are shipped in plain, unmarked packaging to ensure complete discretion. There is no branding or indication of the contents.
3. Will my credit card statement show what I purchased?
No. Your purchase will appear under a generic business name to maintain privacy.
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Product Safety & Usage
4. Are the products on your website safe to use?
We carry a range of high-end luxury products as well as budget-friendly, entry-level options. While we source from trusted manufacturers, we encourage customers to review the product descriptions carefully for material details and potential allergens before purchasing.
5. How do I clean and care for my products?
Cleaning your pleasure products properly is essential for longevity and hygiene. Most non-electronic toys can be washed with warm water and mild, unscented soap. Electronic toys should be wiped with a damp cloth or a toy-safe cleaner. Always check the manufacturer’s recommendations for proper care.
6. What should I do if I experience irritation or discomfort?
If irritation or discomfort occurs during use, immediately discontinue use and wash the affected area with warm water and mild soap. If symptoms persist, consult a medical professional.
7. Are these products medically tested?
All products are sold as novelty items and are not intended for medical use. We do not make medical claims about any product on our website.
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Shipping, Returns & Warranty
8. Where do you ship from?
All orders are housed, stocked, and shipped from the U.S.A. This ensures fast and reliable domestic shipping with no long international wait times.
9. Do you ship internationally?
At this time, we only ship within the United States.
10. How long will it take to receive my order?
✔ All orders placed during business days are shipped within 24 hours.
✔ We offer 2-7 business day delivery options depending on your location and selected shipping method.
11. What if I receive a defective or damaged product?
We offer a 30-day return window for defective products. If your item arrives damaged or does not function properly, please contact our customer service team immediately for assistance.
12. How does the 90-day in-house warranty work?
We offer a 90-day limited warranty on select products, covering manufacturing defects in materials and workmanship. If your product stops working within this timeframe, we will replace it or issue a refund at our discretion. Exclusions apply, including:
✔ Normal wear and tear
✔ Damage caused by misuse, improper cleaning, or modifications
✔ Liquid damage to non-waterproof items
For warranty claims, please provide proof of purchase and a description of the issue.
13. Can I return a product if I change my mind?
Due to the intimate nature of our products, all sales are final for hygiene reasons. We only accept returns or exchanges for defective items. Please choose carefully before purchasing.
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Legal & Age Restrictions
14. Do I have to be 18 to buy from Zealous Pleasures?
Yes, you must be at least 18 years old to purchase products from our store. Some states have age restrictions of 21+ for adult novelty products. By placing an order, you confirm that you meet the legal age requirement in your state.
15. Are your products legal to buy in my state?
We comply with U.S. state and federal regulations, but it is your responsibility to ensure that the items you purchase are legal in your jurisdiction. If you are unsure, check your local laws before placing an order.
16. What does it mean that these are novelty items?
All products sold on Zealous Pleasures are classified as novelty items and are not intended to diagnose, treat, or prevent any medical conditions. They are for personal enjoyment and entertainment purposes only.
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Ordering & Customer Support
17. How do I know which product is right for me?
Our website features detailed product descriptions, customer reviews, and curated collections to help you choose. If you're unsure, feel free to contact our customer support team for personalized recommendations.
18. Can I cancel my order after placing it?
We begin processing orders immediately after they are placed to ensure fast shipping. Once an order is processed, it cannot be canceled or modified. Please double-check your order before completing your purchase.
19. Will my package require a signature upon delivery?
✔ High-value items will require a signature upon delivery to ensure safe receipt.
✔ Standard orders do not typically require a signature, unless requested.
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Contact Us
20. What if I have additional questions?
We're here to help! If you have any questions not covered in this FAQ, feel free to call us directly or email our customer support team. [Insert Contact Details Here]